State of the art technology in our standard products, superior customer service and a wide array of manufacturing capabilities give you over-the-top customer satisfaction!
Founded in 1977, Pro Engineering & Manufacturing Inc. has become a market leader in custom fabrication and standard products, but our main product is providing you with "Over-the-Top" customer satisfaction.
To achieve this level of satisfaction we work with most metals specializing in stainless steel and aluminum, serving a variety of industries including beverage, food, material handling and construction. We have extensive experience taking projects from concept through prototype to full production to Over-the-Top customer satisfaction.
We commit to give you Over-the-Top customer satisfaction. Strong words, but can we deliver? You bet!
Here are just a few real-life examples of how we have delivered over-the-top customer satisfaction!
- While working at an East Coast plant, a call came in from a West Coast plant. The call said that a drive shaft broke. This shaft is a special order item and can take from 8 to 12 weeks for delivery. However the Pro Engineering serviceman knew that there was one still crated at the East Coast plant. Pro Engineering was able to arrange a hot shot truck to drive it across the country to the customer on the West Coast saving them 8 to 12 weeks.
- A new machine was being installed by a competitor and it would not run for more than a few minutes. The customer asked the competitor to call Pro Engineering for assistance. The president of Pro, along with an assistant, arrived at the customer. After using proper measuring equipment the new machine was running within a day.
- A customer’s unit crashed and Pro Engineering was called at noon in Milwaukee. By 9:00 pm that night the Pro service tech was in North Carolina. He found the problem and the unit was set for repair the next day.
If you would like to receive our Over-the-Top customer service just click here or call 1-414-362-1500 and ask for the Vice-president, David Michalski.